Terms and Conditions
By accessing this website, you agree with these terms and conditions.
These terms and conditions apply to all who use this website www.asbensgifts.co.uk.
Our Office address is 18 Eversley Road Benfleet Essex SS7 4JE
If you have to contact us
18 Eversley Road
Essex SS7 4JE
Telephone Number 01268 755318
Mon - Fri 9am to 5:30pm
The colour of the products in the images shown on our Website may vary slightly.
Cancellation of Personalised Products
If you order products that have to be personalised, they cannot be cancelled once they have been sent to production. You will have two hours from the time you have placed the order, to cancel it.
The payment method we offer at Asbensgifts, is PayPal Express Checkout or Amazon Pay.
Amazon Pay is another secure way to pay, you can pay using your Amazon account.
You will receive an email that we have received your order.
You will receive an email when your order has been dispatched.
We deliver to UK addresses only. We will deliver the product you have ordered to the address that you have given us. You can give us a different address than your billing address, if you want your order to be delivered to a relative, friend or a work place.
Royal Mail will aim to deliver your item within 3 working days. Dispatch times vary on what items you have in your order, each product page will show you the dispatch time for that item. If there is more than one item in your basket with different dispatch times the longest dispatch time will always apply.
We will not be liable for delay or failure to deliver a product due to adverse weather, strikes or transport problems. This would be beyond our reasonable control.
If your order has not arrived, please contact us then we can find out where it is.
If you don’t receive your order within 30 days of buying it then we will send a replacement or refund you your money.
Price of Products
Sometimes there can be a priceing error on our products, if this happens, when you have ordered a product, we will contact you about the error. You will have the option to pay the correct price, or cancel your order.
Consumers have legal right to cancel a product they have ordered. Cancellation period is 30 days after you receive the product, unless it's a personalised product.
Contact us by phone between the hours 9am to 5:30pm Mon - Fri
Contact us by email email@example.com
If you cancel your order within 30 days after you receive the product, we will refund you for the product which will include our standard free delivery costs. If you chose extra delivery options, you will have to pay those delivery costs.
Our Right to Cancel
We reserve the right to cancel your order at any time and issue a full refund.
Returning an Product
You have have a 30 day cooling off period after you have received the product,
unless it was an personalised product.
We will refund you for the product which includes our standard free delivery costs. If you chose extra delivery options, you will have to pay those delivery costs.
Returning Faulty Products
If you have to return a product including personalised products because its faulty, or does not match the description, we will refund you in full plus any extra delivery costs, and the cost of returning the product to us.
We will refund you by the same payment method that you used when you placed the order.