Terms and Conditions 


By accessing this website, you agree with these terms and conditions.
These terms and conditions apply to all who use this website www.asbensgifts.co.uk.



 

Our Information 

Our Office address is 18 Eversley Road Benfleet Essex SS7 4JE 




 

In General 

If you have to contact us 

18 Eversley Road 
Benfleet 
Essex SS7 4JE 


Telephone Number 01268 755318

 Email  
sales@asbensgifts.co.uk

Mon - Fri 9am to 5:30pm

 


Our Products

The colour of the products in the images shown on our Website may vary slightly.



Cancellation of Personalised Products 

If you order products that have to be personalised, they cannot be cancelled once they have been sent to production. You will have two hours from the time you have placed the order, to cancel it. 


Payment

                                                      
The payment method we offer at Asbensgifts, is PayPal Express Checkout. It is a fast simple 3-click payment process, its the safer, easier way to pay.

You can pay by cheque, our details will show when you go through the paying process.

 
Once you add an item or items to our cart, you will see you have the option to continue shopping or go to checkout. When you go to the checkout you will have the option to Checkout Securely, if you use this option you will be asked to login. Or you will have the option to check out with PayPal, that will take you to their login page.

You will receive an email that we have received your order.

 

Dispatched

You will receive an email when your order has been dispatched.


Delivery


We deliver to UK addresses only.  We will deliver the product you have ordered to the address that you have given us. You can give us a different address than your billing address, if you want your order to be delivered to a relative, friend or a work place.

Royal Mail will aim to deliver your item within 3 working days. Dispatch times vary on what items you have in your order, each product page will show you the dispatch time for that item. If there is more than one item in your basket with different dispatch times the longest dispatch time will always apply.

We will not be liable for delay or failure to deliver a product  due to adverse weather, strikes or transport problems. This would be beyond our reasonable control.

If your order has not arrived, please contact us then we can find out where it is.
If you don’t receive your order within 30 days of buying it then we will send a replacement or refund you your money.


Price of Products 

Sometimes there can be a priceing error on our products, if this happens, when you have ordered a product, we will contact you about the error. You will have the option to pay the correct price, or cancel your order.



Cancellation

Consumers have legal right to cancel a product they have ordered.   Cancellation period is 30 days after you receive the product, unless it's a personalised product. 

Contact us by phone between the hours 9am to 5:30pm Mon - Fri 

Contact us by email  sales@asbensgifts.co.uk

If you cancel your order within 30 days after you receive the product, we will refund you for the product which will include our standard free delivery costs. 
If you chose extra delivery options, you will have to pay those delivery costs.


Our Right to Cancel

We reserve the right to cancel your order at any time and issue a full refund.


Returning an Product 

You have have a 30 day cooling off period after you have received the product,
unless it was an personalised product.

 We will refund you for the product which includes our standard free delivery costs. If you chose extra delivery options, you will have to pay those delivery costs.


 

Returning Faulty Products 

If you have to return a product including personalised products because its faulty, or does not match the description, we will refund you in full plus any extra delivery costs, and the cost of returning the product to us.

We will refund you by the same payment method that you used when you placed the order.